Apex Insurance, Tashkent, Uzbekistan
June 2021 – July 2022

Managed a portfolio of 100+ client accounts, ensuring high levels of customer satisfaction and retention through timely and accurate policy management.
Developed tailored insurance solutions that aligned with client needs and risk profiles, resulting in a 15% increase in customer acquisition.
Conducted detailed risk assessments and claim investigations to advise clients on the best practices for risk management and claim reduction.
Collaborated with sales and customer service teams to enhance the overall client experience, achieving a 95% positive feedback rating from client surveys.
Utilized advanced knowledge of local insurance regulations to ensure compliance across all account activities, avoiding penalties and fostering trust with clients.
Participated in ongoing professional development to stay current with industry trends and advancements, applying this knowledge to improve internal processes and client interactions.